Customer Service
Website assistance
Monday through Friday, 10am to 4:30pm PST, Call 206-607-6712 or 1-877-299-3591
Saturday and Sunday, 10am to 3pm, Call 206-518-9068
email customerservice@glassybaby.com
madrona |
university village |
bellevue |
new york |
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| Affectionately known as glassybaby headquarters, our glassblowing studio and store in the Madrona neighborhood is conveniently located close to downtown Seattle. | Located just north of downtown Seattle, our store in the vibrant, open-air University Village shopping area, is conveniently located near the University of Washington Campus and Medical Center. | Our store on historic Main Street in downtown Bellevue is located just a few blocks south of Bellevue Square Mall adjacent to Bellevue Park. | Located at 555 Hudson in the West Village between West 11th Street and Perry Street, our New York Store offers convenient same day delivery. |
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3406 East Union Street Mon-Sat, 10am-6pm |
2627 NE Village Lane Mon-Sat, 9:30am-9pm |
10230 Main Street Mon-Sat, 10am-7pm |
555 Hudson Street Mon-Sat, 12pm-8pm |
general inquiries
weekdays, 10am to 6pm PST
Call: 1-877-299-3591 or 206-568-7368
Fax: 206-985-4500
email customerservice@glassybaby.com
corporate sales
Please contact Jacqueline for all corporate sales: 206- 518-9063 or email jacqueline@glassybaby.com
press contacts and media inquiries
weekdays, 10am to 6pm PST
Call 206-518-9062 or email press@glassybaby.com
studio tours
If you live in Seattle or come for a visit, don't forget to drop by and see us at our Madrona location. You can watch our talented glassblowers create while shopping for all the colors you love.
quality and care
glassybaby are made by hand in Seattle, Washington. A glassybaby consists of three layers of hand-blown glass. Our customers identify glassybaby by their unique shape, rich, brilliant colors and our stamp on the bottom of every glassybaby. glassybaby are a tough, sturdy votive, vessel or vase and can live most anywhere you do. However, there are a few guidelines to follow in order to take the best care of your glassybaby. Fill your glassybaby with cool liquids only; extreme temperature change can crack a glassybaby. Never let a flame come into contact with a glassybaby and always blow out the candle inside before you handle one
return and exchange policy
Your complete satisfaction is important to glassybaby. Items in their original packaging (cardboard topper on top of glassybaby and side inserts between each glassybaby), may be returned up to 30 days for store credit or exchange only, minus any shipping fees. All returns must be accompanied with a receipt or original packing slip. Please call customer service at 1-877-299-3591 or 206-568-7368, 9-5 PST, M-F. glassybaby is not responsible for any damage that occurs during return shipping, so we strongly encourage all returns to be insured for the full value.
damage
Our packaging is designed to ensure that your glassybaby arrives safely, and we expect careful handling by the carrier while the package is en-route to you. However sometimes damage does occur. If your package arrives damaged, please notify us within 10 days at 1-877-299-3591 or 206-568-7368, 9-5 PST, Mon-Fri. We will re-ship your product as soon as FedEx has your package and we have the products available for shipment.
privacy and security
At glassybaby, we work hard to ensure that your personal and payment information is secure and your privacy is respected. We do not sell or rent our customer list. We use SSL technology to keep your credit card information “encrypted” and secure when you make purchases online at glassybaby.
same day delivery - Manhattan
Same day delivery is available in Manhattan. Orders must be placed by 2pm EST for delivery that same day. For more information call: 917-546-6850.
same day delivery - Greater Seattle Area + Bellevue
Same day delivery is available in the greater Seattle area including Bellevue. Orders must be placed by 11:30am PST for delivery that same day. For more information call: 1-877-299-3591.
shipping
Free shipping applies to ground shipments to the lower 48 states only. Offer does not include shipping to Alaska or Hawaii, same day delivery, expedited or international orders. We also ship 2-day, 3-day or overnight, via FedEx to street addresses only. Due to FedEx shipping restrictions, we cannot ship to post office boxes. To inquire about international shipping, please call 1-877-299-3591 or 206-568-7368, 9-5 PST, Mon-Fri. Most orders are processed and shipped within two days of their receipt, however, we do not ship on Saturday or Sunday. With standard delivery, your order should arrive within 7-10 business days from when we process it, depending on the destination. Overnight orders should be placed by 1pm PST, but if you have any concerns about timing, please call us. We love our customers and want to be as helpful as we can.
payments
We accept Visa, MasterCard, Discover and American Express. We do not charge your credit card until we ship your merchandise. Orders are subject to credit verification and acceptance before shipping.
If you no longer want to receive email from us, there are two ways to let us know: either select SafeUnsubscribe at the bottom of any glassybaby email you receive or email us at customerservice@glassybaby.com.
We use email most often to communicate with our customers. However, we also send occasional postal mailing about new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by contacting us at customerservice@glassybaby.com.
phone
If you provide us with your telephone number, we will call you only about your online orders.
