1. have a question? hopefully we've answered it below.
2. if not, please call or email customer service and we would love to help.
customer serviceweekdays, 10am to 6pm pst
call 1-877-299-3591 or 206-568-7368 (local calls)
what is a glassybaby?
a glassybaby is a tough, sturdy votive, vessel or vase and can live most anywhere you do. our favorite description of a glassybaby was written by Lee’s 12-year-old son, Mericos, and given to her in the early morning one Christmas. you can read it here.
how is a glassybaby made?
each unique glassybaby is made by hand in seattle, washington. a glassybaby consists of three layers of hand-blown glass. our customers identify glassybaby by their unique shape, rich, brilliant colors and our stamp on the bottom of every glassybaby.
do you offer tours of your madrona studio and hot shop?
absolutely! if you live in seattle or come for a visit, drop by and see us at our madrona location. you can watch our talented glassblowers create glassybaby while shopping for all the colors you love. we also offer studio tours for larger groups. learn more by contacting email@example.com.
how do I take care of my glassybaby?
there are a few guidelines to follow in order to take the best care of your glassybaby. fill your glassybaby with cool liquids only; extreme temperature change can crack a glassybaby. never let a flame come into contact with a glassybaby and always blow out the candle inside before you handle one. glassybaby can be washed in the dishwasher (top rack recommended), but we like to wash our glassybaby by hand.
the glassybaby color I received doesn’t work with the colors in my home. can I return or exchange my glassybaby?
your complete satisfaction is important to us. items in their original packaging (cardboard topper on top of glassybaby and side inserts between each glassybaby), may be returned up to 30 days for store credit or exchange only, minus any shipping fees. all returns must be accompanied with a receipt or original packing slip. please call customer service at 1-877-299-3591 or 206-568-7368, 9-5 pst, monday-friday. glassybaby is not responsible for any damage that occurs during return shipping, so we strongly encourage all returns to be insured for the full value.
what if my glassybaby is cracked or broken when I receive it?
our packaging is designed to ensure that your glassybaby arrives safely, and we expect careful handling by the carrier while the package is en-route to you. however sometimes damage does occur. if your package arrives damaged, please notify us within 10 days at 1-877-299-3591 or 206-568-7368, 9-5 pst, monday-friday. we will re-ship your product as soon as FedEx has your package and we have the products available for shipment.
is my information safe when shopping on glassybaby.com?
at glassybaby, we work hard to ensure that your personal and payment information is secure and your privacy is respected. we do not sell or rent our customer list. we use ssl technology to keep your credit card information “encrypted” and secure when you make purchases online at glassybaby.
I have some great pictures of my glassybaby. may I share them with you?
we love to see where our community lights their glassybaby. we even highlight this on our daily photoblog. please send any pictures of your glassybaby to firstname.lastname@example.org.
am I eligible for free shipping?
most likely! glassybaby free shipping applies to standard ground delivery to the lower 48 states only, on every glassybaby, every day. does not include shipping to alaska or hawaii, same day delivery, expedited or international orders. we also ship 2-day, 3-day or overnight, via FedEx to street addresses only.
how quickly will I receive my order?
most orders are processed and shipped within two days of their receipt, however, we do not ship on saturday or sunday. with standard ground delivery, your order should arrive within 7-10 business days from when we process it, depending on the destination. overnight orders should be placed by 1pm pst, but if you have any concerns about timing, please call us. we love our customers and want to be as helpful as we can.
can you ship to my p.o. box?
due to FedEx shipping restrictions, we cannot ship to post office boxes.
I want to shine the glassybaby light in sweden. do you ship internationally?
we do ship internationally. please call 1-877-299-3591 or 206-568-7368, 9-5 pst, monday-sunday for more information.
oh no! I need a last minute gift and I can’t get to your stores. what are my options?
same day delivery is available in the greater seattle/bellevue area. for a list of eligible zip codes, please click here. orders must be placed by 11:30am pst for delivery that same day. for more information, please call: 1-877-299-3591.
what forms of payment do you accept?
we accept visa, mastercard, discover and american express. we do not charge your credit card until we ship your merchandise. orders are subject to credit verification and acceptance before shipping.
how do I unsubscribe from glassybaby email communication?
if you no longer want to receive email from us, there are two ways to let us know: either select SafeUnsubscribe at the bottom of any glassybaby email you receive or email us at email@example.com.
what do you do with my physical address?
we use email most often to communicate with our customers. however, we also send occasional postal mailing about new products and services or upcoming events. if you do not wish to receive such mailings, please let us know by contacting us at firstname.lastname@example.org.
what do you do with my telephone number?
if you provide us with your telephone number, we will call you only about your online orders.