we are experiencing high order volumes - see shipping details

SHIPPING

How long will it take for my order to ship? +

the glassblowers in our seattle based production hot shops are busier than ever hand crafting each glassybaby. due to overwhelming demand and the lasting impacts of Covid-19, many of our items will require additional time to produce before they ship out.

in addition, our shipping carriers have alerted us that delivery delays should be expected due to the increased volume of online shopping. unfortunately, we cannot guarantee your order will arrive on time.

most items typically ship in about three business days, however, due to the handcrafting of each item, some glassybaby may take up to 14 business days to ship. kindly note, your order may arrive in multiple packages.

we appreciate your patience during this unprecedented time.

standard shipping details

FedEx Standard Smartpost is complimentary with orders subtotaling $99+ - otherwise $4.00: once shipped your order should arrive in 3-12 business days. alaska and hawaii will arrive in 10+ business days. any address updates unavailable once order has shipped.

FedEx Home Delivery Shipping - $7.50: Once shipped your order should arrive in 2-10 business days ($7.50 rate not available for AK, HI, puerto rico).

if you have concerns about the timing of your delivery, or have questions regarding availability, please contact us at: glassybaby customer service.

Do you ship internationally? +

Do products ever break during shipment? +

How will my glassybaby be packaged? +

RETURNS/EXCHANGES

What is your return policy? +

Why don't you take returns or give store credit? +

GIVING

What is the glassybaby foundation? +

What is your giving model? +

How do you decide who receives your giving? +

Do you donate product for auctions? +

What is a baby grant? +

HAND-BLOWN GLASS: HOW IT’S MADE

how many glassblowers work at the madrona hot shop? +

How many people does it take to make one glassybaby? +

How long does it take to make one glassybaby? How many are made in a day? +

Can I make glassybaby at your hot shops? +

ABOUT OUR PRODUCTS

Who names each glassybaby? +

Where is your hot shop located? +

What is the difference between transparent, translucent, luster and opaque? +

Is it normal to find a bubble in my glassybaby? +

Why are glassybaby products $53-75? +

why have prices recently increased? +

Why are exotics more expensive than other glassybaby? +

Can you customize a glassybaby? +

CARE

Can I drink or eat from glassybaby candleholders? +

Can I use a tea light in a drinker or rocker? +

Are glassybaby, drinkers or rockers dishwasher safe? +

What's the best way to clean glassybaby? +

What’s the best way to clean drinkers and rockers? +

TEA LIGHTS

How are your tea lights different? +

How long do your tea lights burn? +

MORE

Where are glassybaby retail stores located? +

Do you have a wedding/gift registry? +

How do I set up a pop up? +

Can I rent glassybaby? +

OUR PAST

What year did glassybaby begin? +

What was the first glassybaby color? +