Shipping
How long will it take for my order to ship?
Most items typically ship in about three business days, however, due to the handcrafting of each item, some glassybaby may take up to 14 business days to ship. Kindly note, your order may arrive in multiple packages.
Standard shipping details -
Fedex Home Delivery shipping is complimentary on purchases over $175. Once shipped your order should arrive in 2-12 business days. Shipping address changes are unavailable once order has shipped. Excludes Alaska, Hawaii, and international orders.
Alaska and Hawaii shipping:Â We are only able to ship Fedex Express 2day. The shipping cost will be calculated at check out depending on shipping destination. Once shipped your order should arrive in 2 business days.
PO Boxes and Military (apo) Standard Smartpost shipping costs $12.50:Â Once shipped your order can take up to 4 weeks to arrive.
If you have concerns about the timing of your delivery, or have questions regarding availability, please contact us at:Â glassybaby customer service.
Customers are able to request a hold on their shipment through FedEx directly. Through the FedEx website with an account and tracking number, submit a request to hold the package and delay delivery. Please reach out to glassybaby customer service with additional questions on this process.
Do you ship internationally?
Yes, you can do this by checking out on our website. The billing information needs to be United States or Canada. Please add your phone number and email address to the gift message for faster fulfillment. International orders do not qualify for complimentary shipping.
If you have more questions contact glassybaby customer service.
When do I qualify for complimentary shipping?
We offer complimentary shipping on orders $175 or more. Excludes Alaska, Hawaii, and international orders.
Do products ever break during shipment?
Despite being made from glass, glassybaby, drinkers, and rockers are not thin nor fragile. They have an inherent strength and weight that makes them quite sturdy. We’ve designed and tested our packaging with shipping carriers to ensure they’re secured and protected during shipment.
If you have any questions or concerns please regarding a shipment reach out to our customer service team directly.
How will my glassybaby be packaged?
glassybaby votives, drinkers and rockers come beautifully boxed with a grosgrain ribbon bow, ready to gift. We include a tea light with every glassybaby and a circle card with the product name on one side and the poem on the other. If you submit a gift message during checkout, we will handwrite and include it in the box for you to give with your gift.
Returns / Exchanges
What is your return/exchange policy?
We allow one exchange per transaction of equal or greater value up to 30 days after purchase when stickered and in original packaging with receipt. We are unable to accept returns. Accessories, custom etched items, one of a kindness, and seconds are final sale.
Customers are responsible for return shipping charges. Please contact glassybaby customer service for detailed instructions on mail exchanges.
Discounts applied to purchases are non-transferable on exchanges.
Items purchased with Shop Pay installments are final sale and can not be exchanged.
Gifting
How do I make my order a gift?
glassybaby candleholders, drinkers, and rockers come beautifully boxed with a grosgrain ribbon bow, ready to gift. We include a tea light with every glassybaby as well as a circle card with the product name on one side and the poem on the other. When you choose the perfect glassybaby to gift, there are several additions to make it extra special. You can add an etching to the glassybaby, a personal note to the order or include a custom video message.
Can I add a gift note to my order?
In cart you can add a personalized note (up to 90 characters) to your order, completing the perfect gift. When your order is packed and fulfilled, careful attention is taken as our team handwrites your note on a card and places it under the bow.
How can I add a video message to my gift?Â
You can add a video message to any glassybaby from the product page just below the add to cart button. After you complete checkout and receive your order confirmation, you will receive an email with a link to record your video. You can take as many recordings as you like to capture the perfect message. After the recording has been submitted, your order will be fulfilled with a special QR code that can be used to access your message by your gift recipient.Â
Giving
What is the glassybaby foundation?
The glassybaby foundation is a 501(c)3 based in Seattle, Washington created to support organizations that promote hope and healing. To date, we have donated over $14 million to those in need.
What is your giving model?
The glassybaby foundation receives a donation from each glassybaby purchase to provide hope and healing to people, animals and our planet.
How do you decide who receives your giving?
Non-profit organizations are chosen by the board of our glassybaby foundation.
Do you donate product for auctions?
Rather than auction donations, we choose to donate to non-profits every day.
What is a baby grant?
glassybaby baby grants are awarded every month to non-profit organizations nominated by our community.
Our Past
What year did glassybaby begin?
glassybaby was founded in Seattle, Washington in 2001 by cancer survivor, Lee Rhodes. During chemotherapy, Lee met many patients who could not afford their basic needs during treatment. When Lee founded glassybaby, it was with the core mission of helping to alleviate these struggles.
What was the first glassybaby color?
The first glassybaby color was true white.
How It’s Made
How many glassblowers work at glassybaby?
We employ over 60 glassblowers at our Seattle and Montana hot shops.
How many people does it take to make one glassybaby?
Depending on the complexity of each glassybaby, teams can consist of 3 to 6 glassblowers.
About Our Products
Who names each glassybaby?
All of our names are chosen by our founder, Lee Rhodes. She draws inspiration from the color, season and experiences in her life. Her son, Mericos Rhodes, writes all of the poems.
Where are your hot shops located?
We hand-blow all our glassybaby, drinkers and rockers in the USA. Our hot shops are in Seattle, WA, Redmond, WA and Livingston, MT.
What is the difference between transparent, translucent, luster and opaque?
Transparent is clear enough to see the entire tea light and flame.
Translucent is just clear enough to see a glimpse of the tea light and flame.
Luster has a metallic finish inside the glassybaby with a mirrored effect.
Opaque allows a beautiful glow without being able to see the tea light or flame.
Is it normal to find a bubble or imperfections in my glassybaby?
glassybaby are hand-blown, therefore it is common to find imperfections. However, our quality control team is excellent at ensuring these imperfections aren’t too large and don’t deter from the beauty of the product.
Why are glassybaby products $60 - $300?
Our hand-blown glassybaby, drinkers and rockers are made in the USA by skilled glassblowers. They are one-of-a-kind pieces of art. The price variance ranges based on the complexity of each glassybaby.
Additionally, the glassybaby foundation receives a donation from each glassybaby purchase.
Are all glassybaby the same?Â
Each glassybaby is hand-crafted by our team of skilled artisan glassblowers and is as unique as you and I. Every color is crafted with clear glass, color bar, and technique. However, artistic interpretation and environment may affect the finished product. As always glassybaby go through a thorough quality control process to ensure only the most perfectly imperfect make it into the world.
Why have prices recently increased?
The world has evolved for all of us over the past year.
In order to continue production in alignment with protecting the artisans who craft each glassybaby, we had to change and adjust our hand-crafted production system. In addition to our internal production changes, the external forces have changed as well, resulting in cost increases of our materials, supplies and resources.
These changes and increases combined have made each unique glassybaby cost much more to make. After careful consideration, we re-evaluated our glassybaby pricing to better reflect the actual cost of producing each precious work of art. As always, every glassybaby gives.
What is a "Series"?
glassybaby candleholders come in four series, called Core, Treasure, Exotic, and Lavish. Â
·      Core colors are the classics - made from a single layer of colored glass hand-blown between two layers of clear glass. The vast majority of our colors are core. $60.Â
·      Treasure colors are crafted with metal frit, multiple colors or other glassblowing techniques to achieve a metallic shine. $90.
·      Exotic colors can only be crafted by our highest-skilled glassblowers, using frit, double-overlay color techniques, custom color bars, and special molds to create unique patterns of color and light. $125.
·      Lavish colors expand the boundaries of the art of glassblowing, while offering our community an unprecedented level of unique beauty. These are often limited-edition products with particular prices that reflect that. 
Can you customize a glassybaby?
We do offer engraving on glassybaby that is completely done in house. For smaller orders please contact us at glassybaby customer service. For large order volumes please contact us through our corporate gifting team.
Custom etched glassybaby are final sale.Â
We are unable to etch emojis.Â
Please expect 5-14 business days to ship.Â
Care
Can I drink or eat from glassybaby votives?
glassybaby votives are not food safe; do not eat or drink from them.
Can I use a tea light in a drinker or rocker?
No, it will crack. The base of drinkers and rockers aren’t thick enough to sustain heat generated from the tea light. glassybaby votives, on the other hand, have a clear, thick base designed to absorb heat and resist cracking.
Are glassybaby, drinkers or rockers dishwasher safe?
No. All of our glass should be hand-washed only with a non-abrasive cleaner.
What's the best way to clean glassybaby?
Using common household glass cleaners is the best way to clean your glassybaby. Spray some on the waxy area and let sit for 5 minutes. Use a plastic spoon to gently remove the wax. Wipe clean with a paper towel or microfiber cloth.
What’s the best way to clean drinkers and rockers?
Use a gentle cleanser and warm water. Wipe dry with a paper towel or microfiber cloth.
Tealights
How are your tealights different?
All our tealights are sustainably made and do not emit toxins when burned. They come in clear cups to allow for a full glowing effect when lit, and are longer lasting and brighter than average tealights. Our beeswax tea lights are from Good Light beeswax obtained directly from the beekeeper. Our palm wax tealights are ISO-certified.
How long do your tealights burn?
Our palm wax and beeswax tealights burn 4 to 5 hours each.
Our scented tealight candles burn 11 hours.
Etching
Where are the colors made?
All of our color pigments are made in the USA, and all of the colors we use to customize your design by hand are made in the USA.
Is the etching done in-house?
Yes, our experienced etching team creates each design by hand. From there, every votive is etched in-house by hand in our Redmond shop/studio.
Custom etched glassybaby are final sale.Â
We are unable to etch emojis.Â
Please expect 5-14 business days to ship.Â
More
Where are glassybaby retail stores located?
We have 3 stores in Washington, 1 in Oregon, and 1 in Montana. Please see our store locations page for exact locations.
Do you have a wedding/gift registry?
We're sorry, currently we do not have a wedding/gift registry, but we hope to have one in the future. In the meantime, you can create a wishlist, then share it with your family and friends.